Do you have questions about our services? Please
click on the links below for answers to some of our most
commonly asked questions.
Please Note: If you still have questions after reviewing
this page, please click here to
contact us directly. |
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Can you fill prescriptions from American doctors? |
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Do I get charged a shipping charge for every
prescription? |
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Is the dispensing fee charged for each
prescription? |
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Are all American drugs available? |
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What is the difference between a brand name drug and a Generic
drug? |
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What information do you need from me so that my order will be processed as fast as
possible? |
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How long will my order take to process? |
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Why can the pharmacy only write a prescription for a maximum of 3
months? |
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What can slow down the process of my order? |
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What is your Return Policy? |
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Can you fill prescriptions from American
doctors?
Yes we can once a Canadian doctor has reviewed your "chart" and approved the prescription under his/her Canadian license.
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Do I get charged a shipping charge for every prescription?
Shipping charges are $24.99 US Dollars per package for
prescription items.
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Is the dispensing fee charged for each prescription?
Our Dispensing fees are included in our prices. You can
search for the price or your medication here
>>
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Are all American drugs available?
Not all drugs available in the United States are available in Canada.
You can find out your drug's availability by searching for it here>>
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What is the difference between a brand name drug and a Generic drug?
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
For more drug information, click here
to visit our Rx Glossary.
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What information do you need from me so that my order will be processed as fast as possible?
We need from you:
1) A Power of Attorney & Release Form. You can submit this to us in 1 of
2 ways:
a. Sign and fax it to us
b. Sign and mail it to us
2) A Patient Profile questionnaire. You can submit this to us in 1 of
2 ways:
a. Complete it and fax it to us
b. Complete it and mail it to us
3) A valid American prescription. You can get us the prescription information.
a. Fax or mail us the original prescription that has been signed by your doctor.
4) Your billing information: a credit card that is either
MasterCard or Visa.
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How long will my order take to process?
It takes 8 business days to process your prescriptions once we have your
COMPLETE patient profile and your VALID American prescription, plus 7 to 10 business days for shipping.
Once you have placed your order, you may track your package here>>
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Why can the pharmacy only write a prescription for a maximum of 3 months?
Due to regulations put into place by the FDA, American citizens are only allowed to import a maximum of 3 months worth of medication for personal use. Any amount above this 3 month limit is not considered "personal use".
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What can slow down the process of my order?
At the pharmacy, our goal is to get your medications processed within 8 business days, and 7-10 business days for shipping. Sometimes, this process can be slowed down slightly if:
a) Your credit card information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our forms.
b) Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven’t traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from a foreign company will be going through on your credit card, so that they will know to permit this purchase.
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What is your Return Policy?
The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication (College of Pharmacists Standard 5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996)
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